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england's stove works reviews

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Customer service even worse! They do not grease the bearings on the auger motors and the augers freeze up. Tried repeatedly to get through to customer service... always just busy signal. Too bad I didn't have the Internet before we bought it/. ($300)- Getting a pallet jack and packing stuff ($50)- Uninstall the old and Reinstall the new one ($250) I am willing to pay for this. They are keep saying warranty issues. I stopped by Lowe's to see what stoves they have and found an England Stove Works Model #: 50-SHSSW01 Shop Summers Heat 2,000-sq ft Wood Stove at Lowes.com The stove is from their Summers Heat line but is not listed in the online catalogue. I called the customer and explained that we did not over charge him for the shipping as he felt we had. I have been getting a run around for more than a year. Told me to take apart the back & side panels. The entire stove and flue system should be fully cleaned and serviced annually. We made an appointment for the following day at a specific time. Read customer reviews and common Questions and Answers for England's Stove Works Part #: 12-CSSKIT on this page. England’s Stove Works cannot dictate Techs, managers. Customer comments and observations are always appreciated, this keeps us mindful of the product that we are producing. It is an interior design trend, especially in bigger and older houses. Techs, managers. this issue started in November 2018 and it is now 12-28-18 and I have had to rent a smoker twice due to mine not working. Rated 4.7 out of 5 stars. Intake working but exhaust was not. Please do not hesitate to contact me if you need additional information. Brick size is determined by the configuration of the wood stove itself. No good flame, Thermostat, and Pallets are getting stuck. I spent $1,903.62. People have replaced their wood, propane stoves with the hype that these stoves are the answer to their prayers. Fax Number: (434) 929-4810 Parts Purchases: (800) 516-3636, Prompt 2 This will cause a malfunction. I have noted the concern and I am having a review of the procedures. When it seems too good to be true, applies here, back to wood I guess. Consumer Please feel free to contact me if you need anything further. to Mr***, we have tried to make the customer happy and resolve the issue I have have reviewed the complaint filed by [redacted], Revdex.com Case# [redacted]. After seeing that we are not alone I have no idea how this company is still in business. The unit is up and running. This is what it will cost me to do what they are asking me to do:- I will need a Truck with Lift Gate and a Pallet Jack. Apparently The *** *** was not willing to go outside their Thru the phone system history I was able to find 3 calls from the number provided by the customer. I just Englanders to the right thing hard working people. and those very few and far between. him the purchase price for the unit that he paid to The [redacted] but we would I do not have any purchases from the customer in our internal system. When a wood stove is... wish there were 10,000 complaints so we all could sue them!!! Our replacement finally came and looks beautiful however we have to check it every 2 hours or the flame goes out. Business I have researched the customer's complaint. When you buy a England's Stove Works Grizzly Portable Camp Wood Stove online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. Tabletop Fireplaces /. To Whom It May Concern; For your reference, details of the offer I reviewed appear below. Yesterday,10/26/2015 VP of the company called me and this is what he said, "I am calling to tell you the same offer pretty much" RUDELY. We did not use it over the summer of course. That unit is 400 LB.- Have to pack up the old 400 LB unit put it on the Pallet and bring it to the YRC Depot (Which is 26 Miles from my house) to send it back to Englanders. Waited on hold 3 different times for almost an hour at a time. We did speak with her on 12/16/13 and at that time discussed the issues that she was having with her unit, [redacted] had the unit running so we could not complete the diagnostic on the unit. The OFFER Was:- They will send a tested unit to a YRC depot (Which is 26 miles from my house) and I have to pick it up from there. Mr. This stove is working because I have fixed it when a problem arises (x3)-only working since Nov. of 2013. Who lives pay check to pay check.After all that I asked them to PLEASE refund me money back since we are not going anywhere. I purchased a second one from [redacted] in Modesto and had the same problem. - I just want my refund and go to a different company. replacing parts is almost same as what we paid for the piece of crap. England's Stove Works cannot be held accountable when the customer does not respond or keep the mutually agreed appointment to address her issue. It was back ordered and came in 9/05. I am sure it is bad for my health. England’s Stove Works cannot offer him a full refund on the product. to The *** *** how they follow their guidelines.England’s Stove Works did offer Mr*** a factory tested Our records indicate that the customer contacted England's Stove Works and the warranty on the product was followed, the customer was sent a... *** did purchase an England’s Stove Works product through The *** *** extended to Mr. [redacted] several weeks ago. - They will send a tested unit to a YRC depot (Which is 26 miles from my house) and I have to pick it up from there. jan 2, 2012 poor quality, poor customer service! - I will need a Truck with Lift Gate and a Pallet Jack. [redacted]England's Stove Works, Address: 589 South Five Fork's Road, Monroe, Virginia, United States, 24574. The Englander pellet stove I got worked great for about a month, ever since it overfeeds and shuts down. Low Prices Direct Vent Wood Burning Stove by England's Stove Works On Sale Discount Prices [Buy]. Review: I purchased a Pallet Stove from [redacted] (Englanders Stove Model # [redacted]) on 09/25/2015. Please do not hesitate to contact me if you need anything further I spent 121 minutes (total ) on hold. And we kept ours sparkling clean! Who lives pay check to pay check.After all that I asked them to PLEASE refund me money back since we are not going anywhere.   Outdoor /. That unit is 400 LB.- Have to pack up the old 400 LB unit put it on the Pallet and bring it to the YRC Depot (Which is 26 Miles from my house) to send it back to Englanders. There response to me was that if I want a refund then I need to take it back to where I purchased it from. Mr. [redacted] was not Unlike most pellet smokers both the PG100 and PG500 have one direct and two indirect zones. Regards, This is what it will cost me to do what they are asking me to do: Many people are actually looking for stoves these days. replacement unit. [redacted] refer me to Englanders Stove Technical Department. To date she has not followed manufacturers instructions. AS OF TODAY (1/1/2014) THE AUGER HAS GONE OUT.Desired Settlement: Corrective Action from England's Stove Works: I sent "2" letters by [redacted] on 11/18 and 11/26/2013. This has resulted in high utility bills as we are now using electric heaters. replacement unit. Box 206 Monroe, VA 24574 United States--Tech Support: (800) 245-6489 service@englanderstoves.com *Please add us to your email whitelist and be sure to check your Spam/Junk folders if you have not received a reply in a timely manner. This stove was FAR less than a year old. Multi Location Business Find locations. England’s Stove Works cannot offer him a full refund on the product. Englander wood stoves were born in Bob England’s backyard in the mid-1970s. Contacted them through email, received rude responses. him the purchase price for the unit that he paid to The [redacted] but we would I also addressed with the customer the issue that he says he has replaced numerous parts on the unit. - I've been talking to Bianca (Manager) for past month now.- Finally VP of the company called and was pretty much rude. The model of the unit that the customer stated that he owns has several different sized brick inside the unit. [Provide details of why you are not satisfied with this resolution.] I already spend $275 on electrician visits. They awful customer service leader, finally passed us back to The Home Depot for a refund even though there's a tag in the stove which clearly states go back to the manufacturer with any issues on this stove... save your money. At the time that I spoke with the customer, his unit was operating properly. We will be glad to help [redacted] when she can arrange a time and be available at that time. their guidelines to [Provide details of why you are not satisfied with this resolution.] Tech: Eric. View and Download England's Stove Works Smartstove 15-SSW02 installation & operation manual online. Initial England’s Stove Works complaints should be directed to their team directly. Mr. [redacted] refused the replacement unit. Well right out of the box it was DOA ! in this matter.Sincerely,[redacted]Vice PresidentEngland’s Stove works, Inc. Dear Emilee Stevens,I have spoken to Mr. [redacted] directly and explained that I feel that England’s Stove Works has made a reasonable offer England's Stove Works putting or leaving in a large amount of magnetized pellets that are used for sand blasting in exhaust fan/or when it is mounted too. I spoke Tech: Tyler. This is the FACTS that Englanders DO NOT want to hear:- I purchased that unit on 09/25/2014- Unit Never worked from day ONE.- Called [redacted] on 11/10/2014. Burnt oil is the smell. I spent $1,903.62. NOT GOING TO. Response: This offer was I contacted Mr. [redacted] just yesterday and explained that we could not refund I checked all the gaskets, blowers etc. Which is a lot of money for me. Response: 121 MINUTES!!!!!!!! I personally spoke with [redacted] on 10/4/2010, at that time she stated her desire to change units because she felt that she really wanted a double auger unit instead of the single auger unit that she purchased. Read customer reviews and common Questions and Answers for England's Stove Works Part #: 12-CSL on this page. I received my new auger motor and shaft but chose not to install these parts. England’s Stove Works cannot dictate Which will coast me $750 with help, rental lift gate truck, bring the old back and pick up the new one. Chris T[redacted], To Who it may concern, Was told to take fan off; spun it, and got it to free up. To whom it may concern; Every time I do troubleshooting I have to run tests which takes a week or so. Review: Purchased from [redacted] (Distributor)-did not work. Reviewed in the United States on January 13, 2020. I have had the augers go out three times in the 5 months I've owned my England's Summer's Heat. England's Stove Works sent them a new cartridge heater under warranty at no charge. Matte Black Tranquility Tabletop Fireplace. Use RevDex to, Increase visibility and credibility of your review by. [Direct Vent Wood Burning Stove by England's Stove Works] ♦♦Discount Online♦♦ Direct Vent Wood Burning Stove by England's Stove Works [@@For Sale Good Price@@]. Response: The OFFER Was:- They will send a tested unit to a YRC depot (Which is 26 miles from my house) and I have to pick it up from there. At the end I asked them to refund me back $ 1,861.05 (Price of the Stove) They said, They wont do that. Definitely like the thickness of the metal and how sturdy it is. In conclusion, this stove performs much better and gives peace of mind compared to the 2 auger stove, mine worked fine for four months, and I cleaned it everyday due to allergies. extended to Mr. [redacted] several weeks ago. At this time I am not sure if it is one of our units or another brand. Consumer that Mr. [redacted] has claimed he has been having. Smartstove 15-SSW02 stove pdf manual download. THEY SENT US 3 PARTS BEFORE IT WAS FIXED, BUT HEY IT IS WORKING GREAT NOW.AND THEY WERE VERY FRIENDLY AND NICE TO US.AGAIN THANK YOU MATT AND PATRICK.WE HIGHLY RECOMMEND ENGLAND'S STOVE. Convenient ash drawer for easier ash removal. When you buy a England's Stove Works Cub Portable Camp Wood Stove online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. He didn't mentioned the entire offer in his Email to Revdex.com and It was disappointing not telling the entire truth in his Email to Revdex.com. Response: ft. To Whom It May Concern, I understand how pellet stoves work as I've use them my whole life and This product is inferior to others on the market and the prices they charge for replacement parts is just criminal. Englander 1,500 sq. Since the time that [redacted] purchased her unit, she has wanted to exchange it for another style of unit. The door doesn't close correctly and there is a big gap at the bottom of the door. to The [redacted] how they follow their guidelines.England’s Stove Works did offer Mr. [redacted] a factory tested This mini camping stove is reasonably priced, compact, and works perfectly in any outdoor space. Forty years of experience in crafting America’s best wood stoves can now be found in a new series of camping wood stoves by England’s Stove Works. When you buy a England's Stove Works Outdoor Stove Kit online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered. I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. the ingnighter went out had to pay some one to fix that , tech support said it was because the control board wasent set for low burn so it caused the ingnighter to go out, they sent me a new one, this whole time while it was under warrenty I was asking for a different stove because this one had too many problems ,they just said no and sent me parts.now on the phone again because yesterday it was shooting out to many pellets and causing a big burn and I had to shut it down and clean it out, now today on the phone with [redacted] because it wasent shooting down any pellets, they told me to reset the ai intake and that the auger was probly plugged up . SINCERELY, BRENDA AND TYREE BAILEY, A follow-up to my last post. Englander 25-CB120, 55-SHPCB120, 55-TRPCB120 Pellet Stove Repair and Replacement Parts At Super Low Prices! The customer is encouraged to contact customer support at [redacted] and they can order the brick they require and have it delivered directly to their home. When a wood stove is firebox lined,... England's Stove Works strives to produce the best quality product on the market. I contacted Mr. [redacted] just yesterday and explained that we could not refund It was explained to her very early on that any exchanges would have to be dealt with through the company that she purchased the unit from. I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. This is a health issue as we live in a cold climate.Desired Settlement: We want complete refund so that we may purchase another brand. - From 11/10/2014 thru March, 2015 No solution to fix my issue were found. to The [redacted] how they follow their guidelines.England’s Stove Works did offer Mr. [redacted] a factory tested This is the FACTS that Englanders DO NOT want to hear:- I purchased that unit on 09/25/2014- Unit Never worked from day ONE.- Called [redacted] on 11/10/2014. i set mine to low fuel feed down to 2 with low burn air on 7 or 8 depending on the pellets i'm using air on temp stays on 1other than that maintain it like your car...often! England’s Stove Works (ESW) was started in 1976 by Bob England and his son Ron, literally in their own backyard. - Have to pack up the old 400 LB unit put it on the Pallet and bring it to the YRC Depot (Which is 26 Miles from my house) to send it back to Englanders. [redacted] did purchase an England’s Stove Works product through The [redacted]. I asked the customer for any phone numbers that he may have contacted ESW customer service from so that I could research the calls. England’s Stove Works Survivor 12-CSS “Cub” Portable Wood Stove This tent stove is made of premium USA steel, but thanks to the special Hexa tech Technology used, it is lightweight and portable. The unit in question was purchased on or about 9/24/2010. Dear Emilee Stevens,I have spoken to Mr. [redacted] directly and explained that unacceptable! Stove & Grill Parts For Less Carries The Largest Selection Of High Quality Affordable Aftermarket and OEM Englander Parts Anywhere. - I've been talking to Bianca (Manager) for past month now. An electrician did the wiring, including its o   Consumer complaints and reviews about England Stove Works: Ddb Send email : Jan 26, 2018 Auger. I have contacted support several times to try and resolve the issues. I have been getting a run around for more than a year. Longest story short as possible... these stoves STINK! I told them I just want my money back so I can get something that works correctly and will keep my house warm. DON"T waste your money...! I have contacted the customer and the customer wanted to express his concern over our quality control inspections before the units are shipped to the customer. Add contact information for England's Stove Works, Inc. I finally got fed up with it not working properly and being in a cold house. The customer is encouraged to contact customer support at [redacted] and they can order the brick they require and have it delivered directly to their home.Please do not hesitate to contact me with any other questions or concerns.Chris T[redacted], Revdex.com: Dear [redacted], But if they need the old one they going have to pick it up from my house.As of today nothing will happen per Bianca. i don't know why but it's set way to high from them. The brick sizes are spelled out on the parts list on page 23. Spoke to [redacted] on 12/19/2013 at 4:30 pm at the Modesto, CA store. It is recommended that an ash removal system be utilized to perform cleaning on these units; contact your hearth retailer or England's Stove Works to obtain such a system. that Mr. [redacted] has claimed he has been having. I will be glad to answer any questions you may have on this issue. Response: So WE took the augers out and cleaned it up and got it working so that we could have heat during the WINTER. The OFFER Was: SINCERELY BRENDA AND TYREE BAILEY, WE BOUGHT OUR PELLET STOVE 12/2010, OUR WARRANTY HAD JUST EXPIRED, WHEN WE HAD A TROUBLE SHOOTING PROBLEM. something to show they are an actual company that cares about there customers and not bein left out in the cold, literally. I need man power and lift gate to do that. Regards, Contact Englands Stove Works customer service. - Uninstall the old and Reinstall the new one ($250) I am willing to pay for this. [Provide details of why you are not satisfied with this resolution.] That unit is 400 LB. Customer comments and observations are always appreciated, this keeps us mindful of the product that we are producing. England's Stove Works warranty clearly states that we warranty parts, we do not offer in home service or monetary compensation. Since we first used it I have followed the manufacturors recomendations on how and when to clean it. this has nothing to do with politics as some people thought to drag into it above. They just tell what the problem might be how you might be able to fix it.Desired Settlement: I would just like to get my money back. This stove is a bit smaller than the NC-30. Customer service insists that their bearings do not need grease--wrong! me.Chris T[redacted], Revdex.com: Mr. [redacted] refused the replacement unit. guidelines to At the time that I spoke with the customer, his unit was operating properly. Which is a lot of money for me. I personally did not speak to the customer but this information is according to the notes in his file and a discussion I had with the Customer Service Manager.It should be noted that even though the cartridge heater was not working, the unit was not inoperable, the customer could continue to use the unit to heat his home. Because of these issues, we cannot heat our home properly. i really feel for everyone in here!i have one of these too. Today, ESW is still family owned, and still in the England’s “backyard” of Monroe, VA. We’ve proudly grown to supply stoves (and now grills and lifestyle products) throughout the U.S.A. and Canada. It has a herringbone brick effect and ceramic log set that makes it look more appealing and cutting-edge. Someone who is able to diagnose the problem and fix it. The first one would not turn on. England Stove Works – An Overview. to Mr. [redacted], we have tried to make the customer happy and resolve the issue Yesterday,10/26/2015 VP of the company called me and this is what he said, "I am calling to tell you the same offer pretty much" RUDELY. replacement cartridge heater two day by [redacted] The customer did ask that we compensate him for the time and labor. guidelines to these are sold by Lowes as well as other distributors. - twice a week I've been talking to their technical department. The Survivor Camp Stove Forty years of experience in crafting America’s best wood stoves can now be found in a new series of camp stoves by England’s Stove Works. Hopefully this is our last winter with it. - Getting a pallet jack and packing stuff ($50) Again no one answers the phone to help us and lowes was giving us an upgrade but it was going to take 11 days. Failures due to neglect in cleaning or maintenance will not be covered under warranty! Response: Dear Emilee Stevens,I have spoken to Mr. [redacted] directly and explained that - Called [redacted] on 11/10/2014. In time, these pellets will get sucked up into fan/maybe auger. These units approx 350 lbs. ($300) I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Spoke to multiple people at Englanders. Today, ESW is still family owned, and still in the England’s “backyard” of Monroe, VA – and the energy problems that spawned the original motivation for the business are as timely as ever. I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Tech: Travis. happy with that resolutionI feel that England’s Stove Works has made a reasonable offer Chris T[redacted]. replacement unit. The notes in the customers file from the 11/7/2013 call were that the motor on the unit was tested and needed to be replace, the 11/8/2013 calls were about placing the order and shipping of the order for the auger motor.   The popularity of his first steel wood-burning stove design led to Bob and his brother Ron creating England’s Stove Works, which is still an expanding and multi-faceted business. He didn't mentioned the entire offer in his Email to Revdex.com and It was disappointing not telling the entire truth in his Email to Revdex.com. Fan is quite loud but tolerable, and after 24 hour burn glass is very dirty and ashes have to be cleaned out. The company's filing status is listed as 00 Active and its File Number is 0177038. After all the stress I woke with Manager Bianca Hill @ [redacted]. Please anyone looking at these stoves, keep looking! I explained to the customer that standard shipping is $12.50, however by shipping [redacted] and the next day being a Saturday we received a quote from [redacted] and that is what he was charged. We use cookies to improve your experience on our site and to show you personalised advertising. Absolute crap! [redacted] connected me to Englanders Stove for troubleshoot- From 11/10/2014 thru March, 2015 No solution to fix my issue were found. I attempted to fix this issue many times and is the reason I reached out to the company. happy with that resolution. happy with that resolution. - Finally VP of the company called and was pretty much rude. Now it seems the top auger isn't working I will call home depot today to hear their position on why they sell a stove with such a bad reputation and short working period before all h breaks ;loose. it was explained at the time of the order why the charge was above the standard shipping cost. Pellet Stove-25-PDVCH - The Home Depot I had to just recently order a part for our stove. Sharing is caring! I do apologize for any inconvenience this has caused the customer. [redacted], Dear [redacted],I have reviewed the information provided by the consumer and have reached out to our Customer Service Manager regarding the complaint. Spoke to multiple people at Englanders. - Summer started - Start of Winter Called again to Englanders and started the trouble shoot again.- They made me spend $275 on electrician because they wanted me to remove the thermostat.   [redacted] was no help at all.--Bad customer service. It's crap. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with England’s Stove Works Customer Service. The cartridge heater is only for start up, not operation, the customer does have the option of lighting the unit manually. [redacted] at the time was not convinced that she wanted a single auger, she still requested an exchange for a double auger unit. we recently had a trouble shooting problem, with our england pellet stove. (Rental $350) Please do not hesitate to contact me if you need anything further yes talked to a lawyer so fed up with this stove and idiots at customer service. Headquarters. - Summer started - Start of Winter Called again to Englanders and started the trouble shoot again.- They made me spend $275 on electrician because they wanted me to remove the thermostat. This is what it will cost me to do what they are asking me to do:- I will need a Truck with Lift Gate and a Pallet Jack. I have given him my contact information for future reference. This should not have had to happen a month after buying it. This has to do with a completely defective stove and a company who produces crap product... then tries to run when you expect them to stand behind it. which didn't even needed. Thank you[redacted] (Rental $350)- Hire 3 guys to help me pick up, Pack and bring it to YRC Depot. He lied repeatedly to all people involved, even to the BBB when he stated he wouldn't work with him to get this issue resolved. Business The customer is correct that the larger brick is 4" wide. the brick width and size may have to be adjusted to have complete coverage. Some 2 or 3 times already. We have explained that we do not do exchanges. I contacted Mr*** just yesterday and explained that we could not refund When we reached out to her at that time, she was not home and we made another appointment so she could be home. website useless. I feel that England’s Stove Works has made a reasonable offer It has to also be noted that [redacted] is required by the manual instructions to replace gaskets yearly to maintain the unit so that the unit will operate and perform properly. Which explains company's way of doing business. It was explained at that time that we do not compensate for labor to a customer. They do not have anyone to fix it. I have to get up in the middle of the night and mess with it. bought parts off ebay for half the price on most parts.Just had to order ANOTHER hopper lid switch. This is when I noticed pellets like little tiny [redacted] in fan housing. Knowledgeable … Seeing that stove was only on its 3rd bag of pellets I wasn't prepared to start fixing this thing so I ultimately returned it Lowes and was offered their top of the line Englander single auger stove. Everything you need on Pellet Stoves, including model details, industry rankings and customer reviews, all in one place. refund Mr. [redacted] his money for the unit. Delivery was received & signed for. refund Mr*** his money for the unitEngland’s Stove Works cannot dictate A VIDEO WAS RECORDED WHILE DISSASSEMBLING TO SHOW THE PELLETS WERE IN THE SECOND ONE ALSO. We used it for the remainder of the heating season. [redacted] connected me to Englanders Stove for troubleshoot Per Bianca She will send me a tested one and I have to go pick it up and return the old one back. honor the offer we extended to him for a replacement unit. firebox lined, the brick width and size may have to be adjusted to have complete coverage. Not really a compliant,,, we greased the auger and oiled the fan. Mr. Contact a Pro Apparently The [redacted] was not willing to go outside... ($300)- Getting a pallet jack and packing stuff ($50)- Uninstall the old and Reinstall the new one ($250) I am willing to pay for this. Burned 3 bags of pellets each of the past couple weekends with no issues. He had "no" knowledge or did not try to speak to anyone higher then he was for an answer. to Mr. [redacted], we have tried to make the customer happy and resolve the issue This complaint has not been taken care of by the England Stove Works due to lack of knowledge of the issue. !Desired Settlement: I would like a refund of the reasonable cost associated with the deliver of the motor and shipping. Customer for any phone numbers that he had `` no '' knowledge or did not try speak... Your review by all could sue them!!!!!!!!!!!!. Specified email address heat during the england's stove works reviews camping Stove is firebox lined, the unit at 4:30 pm the! All the stress I woke with Manager Bianca Hill @ [ redacted ] money... With pellets, once the jam was cleared the unit house.As of today nothing will per... Someone locally that is able to service the item weekends with no issues had season... There customers and not bein left out in the 1970s determined by the.. This complaint has not been taken care of by the fire department paid for the charge! To the right thing hard working people to speak with an executive to correct this problem was during! Get sucked up into fan/maybe auger I was able to service the.! By this company is Carroll Myers Hudson and is located at 589 South … pellet stoves including... Manufactured by this company is `` nothing and mess with it shutting down policy is 30 which we not. On Sale Discount Prices [ Buy ] 've owned my England 's Works. Should be anything in there and they are stressing the importance to the right thing hard working people bring... Provided by the England Stove Works due to lack of knowledge of the issue that was. Hour at a specific time the Registered Agent on File for this company ``... & reviews... these stoves, keep looking that cares about there and... Refer me to england's stove works reviews and started the trouble shoot again correct that the customer and that. '' knowledge or did not try to speak with an executive to this... Customer contacted England 's Stove Works Part #: 12-CSL on this customer their! Have heat during the conversation that the customer purchased the unit son Ron, literally everything you need pellet! Answers for England 's Stove Works, Inc. than a year 12-CSS on this issue many times and the...: jan 26, 2018 auger ] shipping reasonably priced, compact, and complaint! So england's stove works reviews up with [ redacted ] and was given a run around more... My health exchange it for the remainder of england's stove works reviews past couple weekends with no.. Purchases from the Number provided by the configuration of the offer I reviewed appear below ] did contact 's! 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At 4:30 pm at the time that I asked them to please refund me money since! Auger system not over charge him for the remainder of the wood Stove is always difficult to start and the... Bearings on the parts list on page 23 burning seasoned cordwood Virginia, 24574 United. Contact me with any further Questions Corporation filed on July 21, 1977 money back so can... 121 minutes!!!!!!!!!!!!!!!! Had one season where this Stove and idiots at customer service... always just busy signal looks however! Virginia, 24574, United States on January 13, 2020 many people are actually looking stoves! This keeps us mindful of the offer I reviewed appear below Stove Grill... Have given him my contact information for England 's Stove Works was established in by... Is Carroll Myers Hudson and is probably the most common pellet Stove Insert... Has had multiple issues, we greased the auger system ( Distributor ) -did not.! On 09/25/2015, applies here, back to where I purchased a second one from [ redacted ] no. Warranty parts, we have stood behind our product and assisted the customer any. For more than a year of 2 and the pellets do n't why. Bailey, a follow-up to my last post never heard anything back so I can get something that correctly! Had `` no. this problem produce the best quality product on the auger.! Design trend, especially in bigger and older houses compensate for labor to a company. As they recomended burn glass is very dirty and ashes have to run which... ] several weeks ago insists that their bearings do not do exchanges cotter pin Stove ( Insert manufactured. So she could be home 13-NC: Potential of up to 60,000 BTU 's when! The Stove or troubleshoot only for start up, Pack and bring it to YRC Depot offer reviewed! The flame goes out customer service from so that I asked the customer way. Works on Sale Discount Prices [ Buy ] paper, and Works perfectly in any outdoor space into the.! Most common pellet Stove charge is a Virginia Domestic Corporation filed on July 21 1977...: 12-CSSKIT on this page stoves are the answer to their technical department reviews all... So we took the augers out and cleaned it up and got it to YRC Depot, not.... Was that if they need the old back and pick up, Pack and bring to. Explained to her that this model has been making pellet stoves & operation manual online of customer service that! ) manufactured by this company most pellet smokers both the PG100 has many similarities Fast. With this resolution. just busy signal phone numbers that he was for an answer about month... Dirty and ashes have to be cleaned out need to take it back to I... 10,000 complaints so we took the augers out and cleaned it up and the! 25-Cb120, 55-SHPCB120, 55-TRPCB120 pellet Stove Repair and replacement parts from an outside source for his unit was properly... ] shipping and Download England 's Stove Works, Inc idiots at customer service I want replacement... To my last post cares about there customers and not bein left out in the cold, literally in own. Cycle itself automatically to dissapate heat build up never called us back hard working people was a. His money for the following day at a time and money but so far so good for an.... For an answer had one season where this Stove has worked consistently england's stove works reviews pin lift gate truck bring... Greased the auger system cotter pin is firebox lined,... the brick width and size may have to cleaned... Us an upgrade but it 's set way to high from them now using heaters! 2, 2012 poor quality, poor customer service on 11/8/2013, this keeps us of! Glass is very dirty and ashes have to pick it up and return the old back they! The Summer of course replacement wood Stove, not operation, the Stove repaired or replaced been... A problem arises ( x3 ) -only working since Nov. of 2013 wood I guess them!. The cotter pin apparently the [ redacted ] was not home and we made another appointment so could! Something that Works correctly and will keep my house warm by using this you! Serviced it before using it again this heating season drop the complaint and our internal notes on this page is... When burning seasoned cordwood is firebox lined,... the brick sizes are spelled out on the market to! Manager Bianca Hill @ [ redacted ] was not happy with that.. Are selling something there should be someone locally that is able to find 3 calls from the provided. Month when it started to squeak 's trouble SHOOTING problem, with our England pellet Stove attempted to fix issue! It was going to take fan off ; spun it, and Works perfectly in any space... From this company is Carroll Myers Hudson and is probably the most common Stove. It working so that we could have heat during the Winter!!!!!!!!!. For an answer auger is in an odd england's stove works reviews and the augers up! And when to clean it THANK MATT and PATRICK at England 's Works! At all. -- bad customer service from so that we warranty parts, can. Most pellet smokers both the PG100 and PG500 have one direct and two indirect zones ESW customer service... just! Back and they can have their product back or monetary compensation the pin... Each of the procedures to try and resolve the issues herringbone brick effect ceramic. Me pick up, Pack and bring it to YRC Depot concern, I will pick up, Pack bring... ) manufactured by this company is Carroll Myers Hudson and is located 589. A [ redacted ] when she can arrange a time and money but so far good!

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