But realistically, unless the department had in place the systems to automate proactive publishing, then it will remain something done after the fact, not integrated into business as usual, ad hoc and an ongoing expense that is too easily dropped when the budget belt tightens. I wrote a hopefully useful post on this a while back called Cloud computing: finding the silver lining. Open Government Solutions Learn from the research and experience of other public sector organizations with open source code, standards, and practices implemented by governments around the world. In summary, I think the APS needs to play a long game in increasing online engagement. From year to year, the conference is growing and attracting more submissions and more attendees. What are we doing today Brain? We need collaborative technologists in the strategic development process, as we are the best people positioned to identify new opportunities and to help make a strategic vision that has a chance of seeing daylight. The Digital Society is a research programme by the Dutch universities to find solutions to global challenges. In this way, public servants can engage online within their professional capacities and not have to have every tweet or comment vetted, in the same way that every statement uttered by a customer service officer is not pre-approved. The question, IMHO, is what is the right level of public engagement online. There are a lot of people working in this space who say they are not senior enough to have a public profile or to engage publicly without approval and yet, we have many people in government customer support roles who engage with the public every day as part of their job. Even “equal opportunity” often works out to be a rort — as in, someone with both legs amuputated mid-thigh does not somehow derive “a right” to sprint a four-minute mile (OK, 1600m in 240 seconds). We should build momentum. I ran two major consultations about this over the past couple of years, and the outcomes and contributions are still very relevant: I finished my panel comments by reflecting on some emerging technologies that governments need to be aware of in our planning for the future. I'm writing a book, just because I think it is a good time for us all to consider where we are heading and how we can get there. I understand and agree that my points here need to be better explained and backed up, Pingback: Blog post by Pia Waugh on open government | Service Delivery in Government, Pingback: Change, wickedness, being connected and thinking different, Your email address will not be published. 3D printing will disrupt the copyright industry, but it will also disrupt poverty and hunger. Citizen centric services is about having a thematic and personalised approach to service and information delivery. Below are some of the thoughts presented (in extended form), some cursory notes, and some promises to write more in the coming months. If you are a student and you wish to become a DG.O member you can register HERE, If you are an academic or government professional and you wish to become a DG.O member you can register HERE. The Digital Government Society or DGS is an international, nonprofit, professional society devoted to advancing democratic digital government via research, policy, and best practice, including original countries, Canada, the United States, and Mexico, and other countries around the world. With major changes to legislation in recent years making FOI more seamless and accessible to citizens, departments are struggling to allocate necessary resources to comply in an extremely fiscally conservative environment. It is worth also noting that a truly citizen centric approach would be both cross departmental *and* cross jurisdictional. There are some hard decisions and premises that need to be challenged, otherwise we will maintain the status quo without having even been aware of an alternative. But all people deserve the opportunities in their life to persue dignity, happiness and liberty. Interest in open government has a long history, but the concept has been given a breath of new life in the digital age. The good news is, in Australia we have the policies (OAIC, AG Principles of IP, Ahead of the Game, Gov 2.0 Taskforce Report, etc), legislative (FOI changes),and political cover (Declaration of Open Government, though more would be useful) to move on this. The Government of Canada will apply the principles of openness to its digital services, allowing it to meet evolving user expectations while enhancing transparency and inclusion. But this engagement is largely one to one and, to some extent, is within set bounds (including scripts, etc). He doesn’t need our help to deal with such individuals but their appearance highlights that there are risks as well as rewards. For example, consider how many ISPs are on social media, monitoring mentions of them, responding with actual customer support and service that often positively impacts that persons experience (and by extension community perception) of the organisation. Let me say at the outset that I am firmly in favour of this. I need to write this component up more fully and I will do so. We need to start asking and addressing the challenges around how can we collaborate across the three spheres of government to give citizens a seamless experience? Do you have a question? Digital Society China Chapter (DGSCC) is here! (book), OKFestival 2012: Open Data, Open Gov & Open Science in Helsinki, Public engagement: more customer service than comms, Citizen-centric services: A necessary principle for achieving genuine open government, ICT and Creative Industries Public Sphere, NSW Government Information (Public Access) Act 2009, Cloud computing: finding the silver lining, Blog post by Pia Waugh on open government | Service Delivery in Government, Change, wickedness, being connected and thinking different, Creating Open Government (for a Digital Society), Internet, government and society: reframing #ozlog & #openinternet, Speech from Nethui on Open Government and Gov 2.0, Vivek Kundra and some lessons learnt about tech in gov, OKFestival 2012: Open Data, Open Gov & Open Science, Privacy and Internet Policy at Internet Governance Forum Australia, A temporary return to Australia due to COVID-19, A quick reflection on digital for posterity, Where next: Spring starts when a heartbeat’s pounding…, A temporary return to Australia due to COVID-19 | pipka.org, I did a blog post recently about this idea called, For an example of an online consultation methodology, check out my work on, more effective and efficient government – shared across departments, capacity to have whole of gov business intelligence and strategic planning, capacity to identify trends, opportunities and challenges within public service, internal measuring, monitoring, reporting and analysis – government dashboards – both internal and public reporting on projects, innovation – public and private innovation through access to data, service APIs – gov can build on public innovation for better service delivery – eg GovHack, transparency – need to build trust, what is the value to gov? Something like a medical condition which impaired their balance (stability), excessive Narcissism leading to them constantly offending any observers, Parkinsons Disease leading to them forgetting what they were doing while their objects were airborne or the risk to themselves (or bystanders) in exposing themselves to violent attack by people they’ve seriously offended might be considered as a disqualifying factor (or might not). It gives us new potential for “peer review”, transparency, evidence based policy devel and more. They do this well and can be, indeed are, trusted not to make fools of themselves or their agency in so doing. parency in the open government involves a digital transparency, based on open data [4, 6, 28, 34, 56] and the exercise of a funda-mental right, such as access to public information. Yes, we clearly do expect our counter staff to engage with clients, without vetting their every word, on a daily basis. The initiatives Open Government and Open Science demand the opening of political and scientific processes. On the second question, I think there is much to be gained by better public engagement, particularly as regards reputation management and responses to requests for advice, etc. The Society will strive to remain close to its members by listening to their needs and interests. As a society, we need to decide which we care about more. Many on the technology side of the argument try to soften the debate by saying it is early days, you don’t get perfect copies, and myriad other placations. The It also means realizing a wider vision of relationships and business models that will redesign how public services function. iterative and adaptive policy – gone are the days of a static 10 year policy, we need to be feeding recommendations from testing, monitoring, measuring back into improving the policy on an ongoing basis. An no I don’t mean just getting a social media strategy. – eg of minister vs doctor example. Call for Nominations: DGS Fellows Award 2021. As we grow the open government community’s awareness and experience in the area of digital governance, we welcome additional collaborations and suggestions for global platforms to connect the open government and digital communities. Nominate a Colleague or Self-Nomination by November 30, 2020, On September 17th, 2018, the establishment of Digital Society China Chapter (DGSCC) is formally announced at the Research Workshop on Artificial Intelligence in Public Sector in Shanghai. It is an opportunity for them to have frank discussions about their aspirations and concerns in an impartial extra-national context. criticality of data/service delivery? There was comment on public interest – public consultation, get best inputs, peer review, chose most evidence based approach. 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